Return Policy

Returns

Non pre-order playset sales are eligible for return within 10 days of the date in which it was delivered to you. To be eligible for a return, item(s) must be unused and in the same condition as when sent out

All other sales are FINAL. Returns, refunds, and exchanges will not be accepted. 

Sale items are also final sale.

Please note that if you do request a return, you will be charged a 20% restocking fee.

 

Refunds (if applicable)

Once your return is received, inspected, and approved, you will receive an email stating that a refund has been issued to the original form of payment used. Refund can take up to 7 business days to appear on your account. 

Please note that the 20% restocking fee and delivery charges will be deducted from your refund.

 

Shipping

To return your product, you should mail your product to: 11160 Viers Mill Rd, Ste LLH 18 #421, Wheaton MD 20902, United States 

and made out to: Next Level Vintage

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance as item(s) remain your responsibility until we receive it. We will not issue a refund for any item which we have not received or is not in the same condition as when sent.

By placing an order, you confirm that you have read and agree to NLV’s policies. If you have any questions about your order, please e-mail us at info@nxtlvlvntg.com with your order number as the subject.